Customer Care


Shipping And Rates

We ship worldwide for all of our products. Please allow up to 5 days for your order to process as most of our in-house products are made to order - if an item is on pre-order please ensure you know the shipping timeline of when this will be dispatched. You will receive shipping confirmation in your email the day your order has been packed and sent for shipping. Newspread does not take any responsibility for any customs charges, taxes fees, etc. Customs charges are different for every country.

Orders will receive a handwritten thank you note as well as a vinyl logo sticker.

Please see below for our flat-rate shipping rates and delivery times, if you are purchasing more than one item there may be an additional cost due to the size of the package, all prices below are in New Zealand Dollars ($NZD). 


New Zealand:
Post Haste Tracked (2-4 Working Days) - $10.00 NZD

All orders over $200.00 NZD - FREE TRACKED SHIPPING

Australia:
New Zealand Post Un-Tracked (3-10 Working Days) - $15.00 NZD

New Zealand Post Tracked (3-10 Working Days) - $20.00 NZD

All orders over $250.00 NZD - FREE TRACKED SHIPPING

United States of America:
New Zealand Post Un-Tracked (3-10 Working Days) - $19.00 NZD

New Zealand Post Tracked (3-10 Working Days) - $39.00 NZD

All orders over $300.00 NZD - FREE TRACKED SHIPPING

Rest Of World:
New Zealand Post Un-Tracked (4-17 Working Days) - $25.00 NZD

New Zealand Post Tracked (3-10 Working Days) - $45.00 NZD

All orders over $350.00 NZD - FREE TRACKED SHIPPING

Bags And Delivery

All items are shipped in a closed biodegradable courier bag derived from biopolymers and co-polymer. If you have a compost pile at home, you can store all your food waste in these bags and then simply deposit them into your home compost. We also advise re-using these bags for postage. You can find more information here.

Thank you very much for making your purchase. Please ensure that you fill out your delivery information as best you can, providing all information needed by our postage partners.

Please provide a physical street address - we are unable to deliver to a P.O. Box. You may need to sign for your order on delivery too so make sure it's an address you will be at during working hours.

Returns And Exchanges

All sales are final. No refunds or exchanges. Please make sure you review your purchase carefully before submitting a payment. We do not refund for purchases that were paid for with un-tracked shipping where delivery has failed unless we are provided compensation for this - please review all details and choose tracked shipping if in doubt.

In the rare occasion where you may have been shipped the wrong item, a faulty item or wrong size we will happily exchange it for the correct item or size. If this does happen please ensure that you let us know via email on more information on getting us to process this accordingly.

Payment

We currently accept payments from all major credit cards through Shopify Payments and PayPal. We also offer bank transfer via drafted orders as well for New Zealand customers.

Privacy Policy

We will use your information in the strictest confidence and will not give your info to any dodgy spam company. We will keep your info private and we do not for any reason record credit card information. If you have signed up to our mailing list and no longer wish to receive our updates, you can click unsubscribe at the bottom of any of our newsletters. We adhere to the requirements of the NEW ZEALAND Privacy Act 1993.